Returns & Complaints – Florist Osidge Customer Care
Our Promise: Fresh Flowers Guarantee in Osidge
Florist Osidge is dedicated to delivering the freshest flowers to every doorstep in Osidge and the surrounding area. We understand how important the perfect bouquet is, whether it’s for a special event or simply to brighten your day. As your trusted local Osidge florist, we stand by the quality and freshness of every arrangement delivered to households and businesses nearby.
Damaged-on-Arrival Flowers Policy
We take great care to ensure that your flowers arrive in pristine condition. In the rare event that you receive flowers that are damaged or not up to our expected standard upon arrival, please notify us as soon as possible—ideally within 24 hours of delivery. Please keep the flowers in their original packaging and take clear photographs to assist us in promptly resolving the issue. Our team will review your claim and provide suitable options for replacement or refund based on the circumstances.
Freshness Window for Every Order
As part of our fresh flowers guarantee, we promise that every bouquet and arrangement from Florist Osidge will remain fresh and beautiful for at least 5 days from the time of delivery, provided they are cared for according to our instructions. If your flowers wilt or show significant deterioration within this freshness window, please contact us immediately. We’re committed to investigating and ensuring you receive the quality you expect from a genuine local florist.
Refund and Replacement Options
Your satisfaction matters to us. If you are not satisfied due to a fault on our part—be it damage on arrival, quality issues within the stated freshness period, or an incorrect order—we offer the following options:
- Full Refund: Processed via your original method of payment for qualifying complaints.
- Replacement Arrangement: A fresh new bouquet delivered to you at no extra cost.
- Partial Refund or Store Credit: Where appropriate, we may offer a partial refund or credit towards your next purchase.
Kindly note, requests for refunds, replacements, or credits must be made within 5 days of receipt of your flowers for us to honor our freshness guarantee.
Complaints Process
We value your feedback and strive to resolve all concerns swiftly and fairly. Should you have any complaint regarding your Florist Osidge order, please notify us as promptly as possible. Include details such as the order number, date of delivery, and, where relevant, photographs of the issue. Our customer service team will investigate your case thoroughly and respond with a proposed resolution within 2 business days.
Your trust as a local Osidge customer is important to us, and we aim to exceed expectations with every delivery. If you feel that your issue has not been adequately resolved, we encourage you to let us know so we can work toward your satisfaction.
Serving Osidge with Care
Florist Osidge is proud to be your local florist, serving the Osidge community and surrounding areas with reliable, friendly, and high-quality floral services. Your trust and peace of mind are at the heart of everything we do. Thank you for choosing us for your fresh flower needs.
