Florist Osidge Online Flower Delivery: Terms & Conditions

Florist Osidge E-Commerce Terms & Conditions

Introduction

Welcome to Florist Osidge. These Terms & Conditions set out the basis on which we provide our online flower delivery services to customers in Osidge and the surrounding areas. By using our website and placing an order, you are agreeing to these terms, so please read them carefully before proceeding.

Service Area

These Terms & Conditions apply to all flower delivery orders placed with Florist Osidge through our online platform, covering customers located in Osidge as well as the neighbouring areas we serve. If your location falls outside our standard delivery radius, please check delivery eligibility before placing your order.

Order Process

1. Product Selection: Customers can browse our online catalogue and select bouquets, arrangements, and other flower-related products for delivery in Osidge and nearby areas. Product images are for illustrative purposes; actual arrangements may vary based on seasonal availability and fresh stock.

2. Placing an Order: To place an order, add your desired products to the virtual basket, proceed to checkout, and follow the instructions to complete the purchase. You will need to provide recipient and delivery details, select a delivery date, and confirm any special instructions. Please review your order before submitting, as Florist Osidge cannot be held responsible for incorrect information provided by the customer (such as recipient address or contact details).

3. Order Confirmation: Once your order is submitted, you will receive an automatic order acknowledgment. This does not constitute acceptance of your order, but is simply a confirmation we have received it. Acceptance occurs only when we confirm the order and process your payment. All orders are subject to availability and acceptance by Florist Osidge.

4. Delivery Schedule: We endeavour to deliver flowers on your specified date; however, deliveries are subject to local conditions, seasonal variability, and events beyond our reasonable control. In the event of a delay or issue with your delivery, Florist Osidge will contact you as soon as possible to agree on a resolution. Deliveries normally take place during our standard business hours unless otherwise stated.

Payment Terms

Florist Osidge accepts payment through various secure online methods including major credit and debit cards. Payment must be made in full at the time of order. We reserve the right to refuse any order or cancel a transaction if payment is not received, is incomplete, or cannot be verified. All prices displayed include applicable UK VAT and are shown in British Pounds (GBP).

Please note that prices are subject to change without notice due to market fluctuations, seasonal supply, or promotions. We will always confirm the final total payable at checkout before you enter payment details.

Cancellation Policy

If you wish to cancel your flower order, please notify Florist Osidge as soon as possible. Cancellations or changes to orders may be accepted up until 24 hours before your chosen delivery date. After this period, your order may already be prepared, and cancellation or amendment may not be possible.

To request a cancellation, log in to your account (if applicable), or use the relevant function on our website. If an order is eligible for cancellation, we will process a full refund to your original payment method within 5–7 business days.

Exceptions apply for bespoke, specially-created floral arrangements and events (such as weddings, corporate events, or large custom orders). For these, please refer to the bespoke agreement or contact us in advance.

Returns and Refunds

Fresh flowers and perishable floral arrangements are exempt from the statutory right to cancel under UK consumer law once delivery has been completed, unless such goods are faulty, damaged, or not as described. If you are dissatisfied with the delivered flowers, please contact us within 24 hours of delivery, providing a photo and a description of the issue.

Where a claim is upheld, we may at our discretion offer a replacement, re-delivery, or refund (full or partial depending on the nature of the issue). Your statutory rights are not affected.

Substitution Policy

On rare occasions, certain flowers or packaging materials may be unavailable at the time of ordering due to seasonal or supply factors. In such cases, Florist Osidge reserves the right to substitute items with flowers of a similar style, quality, and value, ensuring the overall appearance and character of the bouquet is maintained. If a major substitution is necessary, we will seek to contact you for approval, wherever possible.

Delivery Policy

1. Delivery Times: Deliveries are typically made between standard business hours, Monday to Saturday. Same-day or next-day delivery is offered in Osidge and certain nearby areas when orders are received within the stipulated cut-off times displayed on our website. Deliveries to addresses outside our specified delivery zones are subject to confirmation.

2. Delivery Requirements: It is your responsibility to ensure the recipient is available at the time of delivery, or to provide specific instructions (such as leaving flowers with a neighbour or at a safe location). Where a delivery cannot be completed on the first attempt, we may leave a card with re-delivery instructions (where appropriate) or contact you using the details provided.

3. Undeliverable Orders: If we are unable to complete delivery due to incorrect address details, lack of access, or absent recipient (and reasonable re-delivery attempts have been made), the order may be returned to our shop and further action or charges may apply. Refunds will not generally be provided where delivery fails due to information provided incorrectly by the customer.

Liability and Disclaimer

Florist Osidge will make every reasonable effort to ensure timely and satisfactory delivery of your flower order in Osidge and surrounding areas. However, to the fullest extent permitted by law, we exclude liability for:

Any indirect or consequential loss, including loss of opportunity, reputation, or enjoyment
Delays or failures in delivery caused by events outside our reasonable control (including but not limited to: adverse weather, traffic conditions, supply limitations, strikes, or local emergencies)
Allergies or adverse reactions arising from flowers or plants – please inform us of any known allergies prior to ordering
Orders not received, or received in poor condition, if correct delivery information is not supplied by the customer
Any damage caused by third parties after the delivery has been made

Our total liability in respect of any claim arising from an online order (howsoever caused) is limited to the total value of the order placed.

Data Protection and Privacy

Florist Osidge processes your personal data in accordance with current UK data protection regulations. Your details are used solely for the purpose of fulfilling your flower delivery order, processing payment, and, where you have opted in, providing communications or marketing about our flower delivery services in Osidge. Your information will not be shared with third parties except as required to complete your transaction or deliver your order.

Intellectual Property Rights

All content on the Florist Osidge website, including images, text, and branding, is the intellectual property of Florist Osidge or its licensors. Reproduction or use for commercial purposes is strictly prohibited without prior written consent.

General Provisions

1. Amendments: We reserve the right to amend these Terms & Conditions at any time. Any changes will be updated on this page and will apply from the time of posting.

2. Severability: Should any provision of these Terms & Conditions be found unenforceable or invalid by a court, the remaining provisions will remain in effect.

3. Waiver: Any waiver of our rights under these terms must be given in writing and does not imply a continuing waiver.

Governing Law and Jurisdiction

All matters regarding your use of our website and purchase of flower delivery in Osidge (and surrounding areas) are governed by the laws of England and Wales. The English courts shall have exclusive jurisdiction over any disputes or claims arising from or related to these Terms & Conditions or your order.

Contact and Complaints

If you require clarification on any aspect of these Terms & Conditions, or if you wish to make a complaint about any part of our flower delivery service in Osidge, please use the contact form provided on our website. We will endeavour to respond to your enquiry within a reasonable timeframe and resolve complaints promptly and fairly.

Acceptance of Terms

By placing an order with Florist Osidge through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, which apply to all customers in Osidge and the surrounding areas. If you do not agree to any part of these terms, please do not proceed with your order.